Western Reserve Trust Company (WRTC) is paying close attention to the outbreak of the COVID-19 novel coronavirus. We are committed to the safety and wellbeing of our employees, Northeastern Ohio, the United States and the broader world. We are also fully committed to the uninterrupted provision of services to our clients and our business partners.
We appreciate the trust that you place in WRTC and would like to share some of the steps we have taken to safeguard your trust during the COVID-19 outbreak:
- Through several years of technology enhancements and testing of the same, our services are fundamentally designed to operate fully independently of our physical office location. We can successfully operate remotely and perform client services, with all of the same safeguards protecting sensitive client information. This work includes, but is not limited to, the preparation of tax returns and providing full trust administration services for however long we might be required to be away from our physical office.
- We have a plan in place for responding to different potential scenarios, up to and including a full remote-work situation for our entire workforce.
- We have also promoted best-practice health measures as recommended by the World Health Organization and the Centers for Disease Control and have identified appropriate public health resources in Northeast Ohio.
WRTC is confident in its ability to provide continuous, uninterrupted service of the highest quality that you have come to expect. We will continue to monitor the situation as it evolves and modify our actions as necessary to protect our clients, our employees and the community.
Lastly, thank you for all of the trust you have placed in WRTC over these many years and we wish you and your family the best of health throughout however long this crisis may last.
Sincerely,
William E. Karnatz, Jr.
President
